Privacy Policy
Last updated: October 26, 2026
LabHub PTY ("LabHub", "we") provides AI assistants for WhatsApp Business. This policy explains what data we process when you visit labhubpty.lat, create an account or connect your number to an assistant, and what happens to your customers' messages.
1. Information we collect
- Your account details: email address and password (stored encrypted), name, business name and WhatsApp Business number
- Your assistant's configuration: the instructions, prices, areas, opening hours and rules you set in the dashboard
- Your business's conversations: the text messages, voice notes and calls your customers exchange with the assistant, including their phone numbers and what they write
- Payment receipts you send us on WhatsApp; we do not store card details
- Website usage: anonymous visit statistics through Google Analytics (cookies), on the public site only
2. How we use your information
- So the assistant can answer messages and calls on behalf of your business
- To show you the conversations in the inbox and let you step in
- To activate, renew and manage your subscription
- To support you on WhatsApp or by email
- To improve the service, detect abuse and keep the platform secure
3. Providers that process data for us
We do not sell your information. We share it only with the providers needed to run the service: Meta (the WhatsApp Business platform all messages and calls go through), OpenAI (generates the assistant's replies, transcribes voice notes and produces the voice for calls), Supabase (database and storage, encrypted in transit and at rest), Netlify (hosting for the site and the app) and Google Analytics (statistics for the public site). Each one processes data under its own terms and only for the purpose stated.
4. Your customers' data
When you connect your number, you decide what the assistant asks and what information it collects from your customers; LabHub processes that data on your behalf to provide the service. You are responsible for telling your customers that they are talking to an automated assistant where the law requires it, and for using their data in line with the rules that apply to you. If one of your customers asks us to delete their data, we will do so and let you know.
5. Retention
We keep your account data and conversations while your subscription is active, so you can review them in the inbox. If you cancel, we delete them within 30 days of your request; until then you can export or review whatever you need.
6. Your rights
You can ask us at any time to access, correct or delete your data, and to disconnect your number from the assistant. Message us on WhatsApp or by email and we will respond within 30 days.
7. Changes
If we change this policy in a significant way, we will notify you on WhatsApp or by email before it applies. The current version is always the one published on this page.
8. Contact
For questions about this policy or to exercise your rights, message us on WhatsApp at +507 6926-9045.